1. General Provisions These Terms of Use govern the use of airport transfer and chauffeur-driven vehicle services provided by BİMİNTO TURİZM TAŞIMACILIK VE YAZILIM SANAYİ TİCARET LİMİTED ŞİRKETİ (TRANSFEROUR) (“BiMiNTO”, “Company”, “We”). By using our website, mobile application, or benefiting from our services, you are deemed to have accepted these terms. 2. Our Services As TRANSFEROUR, we provide the following services: Airport transfer services City transfer services Hourly chauffeur-driven vehicle rental Private transfer services Corporate transfer solutions 3. Reservation and Payment 3.1 Reservation Reservations can be made via our website, phone, or WhatsApp. You are responsible for providing accurate and up-to-date information during the reservation process. By making a reservation through the website, phone, email, or other communication channels, the customer is deemed to have accepted these terms. The reservation becomes final once full payment is completed. 3.2 Payment Payment can be made online during reservation or in cash/card after the service. Prices are calculated based on the amount stated at the time of reservation. Additional charges may apply due to special circumstances (traffic, weather conditions, etc.). 3.3 Cancellation and Changes The customer has the right to cancel free of charge within 24 (twenty-four) hours after completing the reservation, regardless of the transfer date. Cancellations made within this period will be refunded via the same payment method. After the 24-hour free cancellation period has expired: Cancellation requests Date or time changes Service withdrawal will not be refunded. The customer declares that they have been informed of and accepted this condition. NO-SHOW No refunds will be made if the service cannot be provided due to: The customer not being ready at the specified date and time Inability to reach the customer Incorrect or incomplete information provided by the customer REFUND PROCESS Approved refunds will be processed: Within 7–14 business days Using the original payment method TRANSFEROUR is not responsible for delays caused by banks. 4. User Responsibilities Users must comply with the following rules: Provide accurate and up-to-date information Update reservation details on time Behave respectfully towards drivers and other passengers Do not smoke or use prohibited substances in vehicles Avoid actions that may harm the environment or others Do not use the website or application for illegal purposes 5. Pricing Service prices are determined based on route, distance, vehicle type, and travel time. Prices stated during reservation apply and include taxes. 6. Service Guarantee TRANSFEROUR strives to provide services at the agreed time and location. However, delays may occur due to uncontrollable circumstances such as traffic, weather conditions, or natural disasters. Customers will be informed in such cases. 7. Limitation of Liability TRANSFEROUR shall not be held liable for: Force majeure events (natural disasters, weather, traffic) Damages caused by passengers Errors in reservation information Issues caused by third parties 8. Privacy For details on the protection of personal data, please review our Privacy Policy and KVKK Information Notice. 9. Intellectual Property All content on our website and application is the intellectual property of TRANSFEROUR. Unauthorized use, copying, or distribution is prohibited. 10. Amendments TRANSFEROUR reserves the right to amend these Terms of Use at any time. Changes become effective upon publication on the website. 11. Contact Email: [email protected] Phone: +90 530 542 00 48 Address: Terzialiler Mah. Cumhuriyet Cad. No:87 Ortaca/Muğla, Turkey 12. Effective Date By completing a reservation, the customer declares that they have read, understood, and accepted this Cancellation and Refund Agreement. Turkish law applies, and Muğla Courts and Enforcement Offices have jurisdiction.